At Pehnawa Officials, we want to ensure that you're completely satisfied with your purchase. If for any reason you're not delighted with your order, we offer a flexible exchange and return policy.

Exchange Policy:

1. Eligibility: Items must be in their original condition with all tags attached.
2. Timeframe: Exchange requests must be made within 5 days of delivery.
3. Procedure: Please contact our customer service team to initiate the exchange process. We'll guide you through the steps.
Note : If you order dress & we deliver you the accurate required size But you want to exchange with another size or article *500 DC will be applied

Return Policy:

1. Eligibility: Items must be in their original condition with all tags attached.
2. Timeframe: Return requests must be made within 2 days of delivery.
3. Procedure: Please contact our customer service team to initiate the return process. We'll provide a return .
4. Refund: Refunds will be processed within 3 business days after receiving the returned item.

Exceptions:

1. Final Sale Items: Items marked as "final sale" are not eligible for exchange or return.
2. Damaged or Altered Items: Items that are damaged or altered in any way will not be accepted for exchange or return Phone: 0305-4337450

We're here to help and want to ensure that you're completely satisfied with your purchase.